Legal
Terms & Conditions
The basic terms and conditions of the services provided by Cornwall Speech Therapy. A copy of these terms and conditions can be sent out on request.
Payment of fees
- All fees are payable after completion of a session or assessment.
- Invoices will be sent via email and fees should be paid within 7 days. Payment is by BACS, cash or cheque.
- A current fee schedule will be sent out on application. Fees may change annually to account for changes to costs.
Cancellation
More than 48 hours notice
No charge
If the client cancels the session with more than 48 hours notice before the start of the appointment then the session can be rearranged at no cost.
24–48 hours notice
50% of fee
If the client cancels the session with 24–48 hours notice then there will be a charge of 50% of the booked session fee.
Less than 24 hours
Full price
The session will be charged at full price.
Other key information
- Information will be treated confidentially in line with the Data Protection Act 1998.
- I hold a Data Controller registration with the Information Commissioner's Office (ICO).
- I hold current RCSLT membership, HCPC membership and ASLTIP membership.
- I store information in paper and electronic format.
- All paper based records are kept in a lockable filing cabinet at my home address.
- All electronic information is password protected. Where reports are emailed to you they will be password protected PDF documents and the password will be sent in a separate email.
Complaints
Most complaints can be resolved by communicating directly. Please contact me if you are concerned or unsatisfied in any way. You may wish to follow this up with a written complaint which will be responded to within 14 days.
If you wish to complain formally then please contact the Association of Speech and Language Therapists in Independent Practice at ASLTIP or the Health and Care Professions Council at hcpc-uk.org.
A copy of these terms and conditions can be sent out on request - just get in touch.